When it comes to choosing a new toll free phone number for your business, people are often faced with two common choices: a 1300 number or an 1800 number.
1300 numbers continue to be the most popular type of service that small businesses use.
This is because most service providers supply free local calls on 1300 numbers. This helps small businesses save money as most of their calls are from local customers.
When a customer calls the 1300 number, they get charged a local call fee.
1800 numbers are slightly different. No free calls are available on these types of numbers. When a customer dials this kind of number, it is a free call for them as long as they have dialled it from a landline.
So how do you decide which number to use?
It really depends on what you hope to achieve with your toll free number. If your business only services local clients then a 1300 number would suit you.
If you are a national business wanting to attract national customers then an 1800 number would suit you.
An 1800 number would also suit anyone that is running a marketing campaign. As potential customers are aware that 1800 numbers are free to call they are more likely to dial the number to make an enquiry.
Let’s go through the main routing function available on 1300 and 1800 numbers.
To be clear, it must be stated that these two numbers have exactly the same routing features.
You will find that one of the first features that people activate on 1300 and 1800 numbers is the call overflow function.
Call overflow makes a call skip from one answer point to the next if the main answer point is busy or engaged. This allows you to take multiple calls at once.
For example, if your main office number was busy, the call could skip to your mobile where you could answer the call even if you were not in your office.
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